Following is a list of the policies and procedures that are in effect when you stay in our Whistler accommodations, as well as general FAQs for Whistler Blackcomb. All Blackcomb Peaks customers will receive full documentation prior to your stay with us - the list below is presented here to allow you to become familiar with our policies. If you have any questions about your lodging, please feel free to contact us.
What are Your Booking and Cancellation Policies?
- Reservation Deposit - 25% of the reservation total is due at the time of booking and the balance of 75% is due 30 days prior to arrival. We accept Visa and Mastercard. All prices are in CDN dollars.
- Final Balance Payment - Balance is due, in full, 30 days prior to arrival.
- Cancellation Policy - Cancellations of direct bookings more than 30 days prior to occupancy will forfeit 25% of the reservation total. Cancellations within 30 days of occupancy will forfeit the remainder of the total.
U.S. & International Guests - Blackcomb Peaks Accommodations has partnered with Red Sky Travel Insurance to provide travel insurance for our U.S. & International guests. Travel insurance reimburses for the non-refundable deposits and unplanned expenses incurred due to certain unforeseen circumstances. Travel insurance may be purchased up to the date of final payment. Travel insurance is non-refundable after the 14-day free look period for the policy. Travel insurance is optional, although highly recommended.
Do You Have a Minimum Stay Requirement?
Our Whistler Blackcomb vacation rentals require a 2-5 night minimum stay (depending on the specific property or season).
What is Your Check-In and Check-Out Time?
Check-in Time: 4:00 PM (PST)
Check-Out Time: 10:00 AM (PST)
Is there a Minimum Age for Your Whistler Accommodations?
The person making the reservation must be a minimum of 25 years of age, hold a valid credit card and be staying in the unit.
Blackcomb Peaks Accommodations recognizes its duties and responsibilities under the British Columbia Human Rights Code, as amended [Code]. Where applicable, nothing in these terms, conditions, and/or policies limits an individual’s ability to seek reasonable accommodation based on their protected characteristic(s) including, without limitation, age, in the provision of accommodation, service or facility offered by Blackcomb Peaks Accommodations. To the extent that there is any conflict between these terms, conditions, and/or policies and the Code, the Code shall prevail to the extent of the inconsistency. If you believe you require an accommodation, please contact Blackcomb Peaks Accommodations via email at: info@blackcombpeaks.com
Do You Have a Damage Deposit Policy?
A $500 - $2000 Damage Deposit will be pre-authorized on your credit card the day of arrival (amount dependent on size of unit) and released upon inspection of the unit on the day of departure.
How Can We Pay for Our Whistler Rental?
We accept Visa and Mastercard.
Reservation Deposit – 25% of reservation total is due at time of booking
Are Pets Allowed at Your Whistler Rentals?
Pets are allowed in some of our Whistler rentals with prior approval. Please view our Pet Friendly Whistler Vacation Rentals here. Unapproved pets will result in a $300 fine.
Is Smoking Allowed?
Smoking is NOT allowed in any of our units. Any evidence of smoking will result in an automatic fine of $300 to pay for professional cleaning of the unit.
Unruly Behaviour
Please be aware that we reserve the right to evict any guest who is behaving in an unruly manner.
We ask that you observe the Municipal bylaws (no amplified music or speech between the hours of 10:00 pm and 8:00 am) and rules for the common areas of the property and be considerate of other guests. Hot tubs are of particular concern, be aware that voices carry and can be disturbing to your neighbours.
Please Note: any fines levied by the strata for excessive noise during your stay will be passed on to you.
Liability
We are excluded from liability for personal bodily injury in our home, while in transit to, or while on resort property.
Is Housekeeping Provided During Our Stay?
This is a self housekeeping unit with no service provided during your stay (the unit will be cleaned at no cost when you depart.) Additional towels are located in the bathroom cabinet and extra cleaning service can be arranged for an additional fee. Please call for details 1-866-590-1613.
What Kind of Parking is Available During Our Stay?
Parking is available at all of our Whistler rentals. Although many of our properties offer free parking, parking rules and fees vary by complex. Details about parking can be found on our unit pages and are included within our welcome packages that are sent to all arriving guests. If you are unsure of any parking information, please contact our team directly before parking your vehicle.
How Will We Receive Check-in Information?
A digital welcome package for your Whistler accommodation will be provided via email and SMS 3 days prior to your arrival. A majority of our units are self check-in, however, check-in steps vary between complexes. If your unit requires a door code for access, simply input your door code after 4PM to check-in.
Frequently Asked Questions About Visiting Whistler
Where is Whistler?
Whistler is a mountain resort town in British Columbia, Canada, located along the scenic Sea-to-Sky Highway (Highway 99). Located roughly 120km (75miles) to Vancouver.
How Far is Whistler from Vancouver Airport?
The drive typically takes 2 to 2.5 hours, depending on traffic, weather, and road conditions.
Do I Need a Car in Whistler?
No, Whistler is designed to be easy to explore without driving. The pedestrian-friendly village is home to many restaurants, shops, cafés, and attractions, all within walking distance. If you're skiing/snowboarding or enjoying the bike park, the lifts are also easily accessible from Whistler village and from many of our condo complexes.
What Style of Properties Do You Manage?
We offer a carefully curated selection of Whistler vacation rentals, including condos, townhomes, and private chalets throughout Whistler. Our units range in occupancy from 2 guests to 8 guests.
What's the Difference Between Whistler and Blackcomb Mountain?
Whistler Mountain is one of the two ski mountains and is known for its alpine terrain, beginner areas, and access to many popular ski runs. Blackcomb Mountain is the second mountain and is famous for its extensive intermediate and advanced terrain, glaciers, and long ski season. Whistler Village sits at the base of both mountains, making it easy to access either one. The two mountains are connected by the iconic PEAK 2 PEAK Gondola, allowing guests to travel between them without returning to the village.
Do You Have Any Whistler Ski-In Ski-Out Whistler Rentals?
Yes, we have multiple ski-in/ski out properties including the Aspens, Greystone Lodge, Woodrun, and Painted Cliff complex.
How Big is Whistler?
Whistler is a compact, easy-to-navigate mountain resort with most accommodations, restaurants, shops, and attractions located within a few minutes of each other. The pedestrian-friendly village can be crossed on foot in about 15–20 minutes, and most neighborhoods are just a short walk, shuttle, or drive away. Once you arrive, most visitors find they don't need a car to get around.
What Time is Check-In and Check-Out?
Our standard check-in time is 4pm and check-out time is 10am. Feel free to contact our team for any early or late check out requests, and we will accommodate your request if possible.
Can You Drink the Tap Water in Whistler?
Yes, the tap water in Whistler is completely safe to drink. It comes from protected mountain watersheds and is treated to high Canadian drinking water standards.